Essential Skills of Communicating
Essential Skills of Communicating helps team leaders learn the latest techniques in developing effective communication skills-improving their performance and increasing the productivity of the team and the organization. Throughout the workshop, you will review video presentations and case studies, participate in group discussions, practice new skills, and receive immediate feedback. You will leave with implementations tools, troubleshooting guides and additional resources to help you apply the skills you have learned on the job. This Cafe' offering will help you:
- Create a Climate of Open Communication - The foundation of good communication is openness. The team leader's role is to support an environment that encourages the free exchange of open, honest communication.
- Design Clear, Concise Messages - Develop messages that avoid complex and pompous language. Learn to logically organize messages and aim them at the listener's interests.
- Manage Nonverbal Behaviors Effectively - Understanding nonverbal factors, such as voice tone, intonation and gestures, is an important part of effective communication.
- Listen to Communicate - Effective communication is a two-way process. You will learn the importance of active listening and the role of responding appropriately by reflecting, probing, supporting, and advising.
When experienced in the Cafe' format, you will receive access to the online version of this program and be expected to complete it prior to attending the Cafe' event. You will continue to have access to the online program for 12 months in order to revisit the video modeling it includes. You will also receive a series of follow along email messages designed to reinforce the Cafe' experience, as will your sponsor/coach.
This is one of our Foundations recipes. Click here to review them all.
|
